TERMS & CONDITIONS
QUOTES, TEMPLATING AND FITTING
Our quote is based on the information provided in
terms of kitchen drawings, dimensions or any sizes verbally discussed in person,
email or on the phone and is subject to the following terms & conditions,
which shall be deemed to be incorporated in every contract made pursuant to
such quotation or order for the supply of goods.
(a) These terms and conditions shall apply to all
trading of Worktops and/or Splashbacks between the Customer and us. Acceptance
by us of your order is conditional upon your acceptance of the following
conditions inconsistent therewith, express, implied or otherwise.
(b) Any variations of these conditions shall only
be binding if agreed by us in writing.
Quotations given are strictly based on the
information provided by the customers and are subject to change if any information
provided during Quotation stage is any different at the time of templating. Sometimes
the kitchen designs and sizes change with the change of supplier of respective
Kitchens and hence the final Quote may change if the Quote initially obtained
on the design during the pre ordering stages of the kitchen is any different to
the actual kitchen been installed. Following templating, there may be a
difference in Quote if additional items are requested or if the initial
information provided was not accurate. It is the liability of the Customer to
advise Quartzstarr of any changes in the Kitchen layout/ plans/ drawings are
any different to the ones initially discussed as like in the above
circumstance. During or after Templating, if any changes are picked up by QuartzStarr
or the Fabricators appointed by Quartstarr, then we/ they will discuss with
customers any changes to Quote, that may arise. Any change of Customer’s mind
OR cancellation of the job once the template has been taken, the customer would
be then liable to pay for the cost of the template and as such is subject to
As Prices for Slabs from our Wholesalers change
periodically, our quotes are limited to be valid for 28 days from the date of
our offer. However you may wish to secure the quote by paying a 50% deposit
before the expiry of the 28 day period. Our quote is based on the complete
package of templating, fabricating, supplying, delivering and installing being
carried out during normal working hours which are Monday to Friday 8am to 5pm.
Any services in regards to the above are requested outside of these working
hours, they may be charged as additional on top to cover staff overtime costs
to comply in line with the Terms of Business of Third Party Fabricators.
Specific conditions apply to the following and are
covered in more detail:
1. Before template
5. Following completion of work
6. Confirmation of Orders, Payments and Charges
1. Before template:
1.1 The Customer must ensure before booking the
template with us, the following as below are ready so that a successful
template can be taken:
(a) all kitchen base cabinets must be completely
fitted, levelled and secured so that no adjustments are made to the units
following templating; Where a Stone Splashback is also requested along with the
worktop, we would need the Wall cabinets to be secured along with the base
cabinets. Where a high wall Stone or Glass splashback is also on order, it is
the Customers liability to account for any electrical socket cut-outs and as
such QuartzStarr or the fabricators appointed by Quartzstarr shall not be
liable to carry out any electrical works before, during and/ or after templating
of high wall splashbacks or even for any such electrical works after the installation
of the same.
(b) Any sink i.e.- Overmount/ undermount sink is
available to measure for the respective sink cut-outs on-site rather than sinks
(c) Hob is on site and available to be measured and
any special instructions concerning the hob to be given and written down;
(d) To account for the overhangs, any end panels
that are to be added are in place before Templating;
(e) All plastering to be completed before template
or after installation of the worktop; do not plaster between template and fit;
(f) Packing for window sills and behind up-stands
to be in place. The Customer will be liable for any costs incurred by any
delay, reschedule of template and additional journeys, which may result.
2.1 Preferably owner themselves or a trusted
appointed representative by the owner i.e. a Builder MUST be present during
templating to agree all relevant details such as overhang, joints, height of
up-stands & splash backs, required cut out and edge shapes.
2.3 Changes after template: We do not allow any
changes to be made after the Template has taken place. But in certain
unavoidable circumstances, if any changes to the worktop design are to be requested/
reported customer would have to take full liability of doing so directly to the
Fabricator appointed by QuartzStarr rather than Quartzstarr.
QuartzStarr or the Fabricator appointed by
QuartzStarr will accept no responsibility if changes were requested after
starting the process of fabrication of the Worktop.
3.1 Granite being a natural stone, may have huge
variations on the veining and patterns from one batch to another. We encourage
all our customers to view the slabs, at the supplier sites, in person before
instructing the job. QuartzStarr or the Fabricators appointed by QuartzStarr
will not accept any claims based on the variations apparent in Granite or
3.2 Customer would be liable to pay the full charge of Template, supply and
fabrication, should they change their mind on the material or cancel their
order, once fabrication has commenced or even if the fabrication has been completed.
3.3 When placing an order for a material which has an inconsistent pattern for
example Marble effect Quartz, please note that it cannot be guaranteed how the
pattern will match up at the joints or which way the veins will run. For any
clarification on the pattern, it is the responsibility of the Customer to
discuss that directly with the Fabricator for any such further information
before commencement of the fabrication.
4.1 Lead times for Installation are anywhere
between 5 to 7 working days from date of template, subject to the material
availability from the suppliers, provided the material has been chosen prior to
template and 50% of advance payment has been made. Once the material has
arrived from the suppliers, the Customer shall be advised of the date of
4.2 Preferably owner themselves or a trusted appointed representative by the
owner i.e. a Builder MUST be present during the installation of the worktop to
inspect the worktop thoroughly and raise concerns, if any, to the installers
BEFORE THEY LEAVE THE SITE PREMISES. In the event that Customer/ Owner or a
trusted representative is not present on site during or upon installation of
the worktop to inspect the same, we take no responsibility whatsoever if
installation is later found to be unacceptable.
4.3 We require clear working areas free of hazards
with no interference from any other builders or tradesmen. There should be no
clutter or other hindrances when our templaters/ fitters/ installers arrive on
site premises. We cannot take any liability for any damage when carrying the worktops
4.4 We recommended that the customer remove all kitchen doors before
installation of the worktop and/or splashback to avoid any possible damage and
allow a clear access route to the point of installation. Likewise, if you have
installed new floor surfaces we recommend you take adequate precautions to
cover and protect these in the areas we will be required to access.
4.5 UNSATISFACTORY UNITS. The Fabricator reserves the right to refuse to fit
worktops to units they deem to be unsatisfactory and the Customer will be
liable for any expenses incurred in reschedule of fit. Units found at a later
date to be unsound in any way will be the responsibility of the Customer.
4.6 CAULKING AND DECORATING. The Company shall take responsibility for the fit
of the worktops and any up-stand/splash-back according to the Fabricators’
usual practice. Responsibility for caulking and decorating after the worktop is
installed shall remain with the Customer.
4.7 We reserve the right to charge a minimum of £200 for any revisits or return
visits that may be required to be made if the site/ base cabinets or kitchen in
general is not ready to facilitate the installation of the worktop or any other
unseen obstacles or if there were other trades requiring access to the same
area thereby preventing templaters or installers from carrying out templating
or installation processes respectively. The same charge of £200 shall even be
made payable by Customer if the Customer, despite agreeing to the booked
appointment for templating or installation, is not available at the site premises
to allow templaters or installers an access to the kitchen to fulfil processes
4.8 Most of the fabrication would require cutting and polishing that would be
completed at the Fabricator’s factory. However, some processes of grinding,
cutting and polishing at the customers kitchen or site premises are
unavoidable. Our installers will make every effort to keep this to a minimum
and clean up after themselves but customers shall be prepared to have the above
facilitated and instruct the installers a dedicated location within the site
premises where they are able to complete this work, if necessary.
4.9 Tap holes would be fabricated on-site and only if the tap is made available
to the installing team on the day of the installation. In the absence of the
tap on the day of the installation resulting into another visit being made by
the installation team to make tap hole into the worktop, then the customer is
liable to pay a £200 charge to account for any subsequent re-visit made for
having the pending works successfully completed.
5. Following completion of the work:
installation, we urge that you inspect the worktops carefully after the worktop
installing is complete. We will not be held responsible for any damage found
after the installers have left the Customer’s site premises.
5.2 Within seven days from the date of installation, the Customer shall give
notice to the Fabricator appointed by QuartzStarr of any matter that may arise whereof
the Customer may allege that the goods were not in accordance with the order.
If the Customer failed to give any such notice the goods shall be deemed to be
in all respects in accordance with the contract and the customer shall be
deemed to have accepted the goods accordingly.
5.3 All worktops require 24 hours for adhesives and silicon to cure. We
therefore advise that Customers not use the worktops, the cabinets or the
drawers in the meantime.
5.4 Stone worktops, whether made from natural (Marble and Granite) or man-made
materials (Quartz) care should still be taken. Please refer to your stone’
supplier care and maintenance guide for further details which will be provided
with your invoice.
5.5 After completing the work, it is the customer responsibility to activate
the stone’ warranty with the stone suppliers. Quartzstarr or the Fabricator
appointed by QuartzStarr will provide you an invoice number to use for your
6. General terms:
6.1 Templating and
installation dates mentioned are approximate only and not of any contractual
effect. QuartzStarr or the Fabricator appointed by QuartzStarr shall not be
under any liability to the customer in respect of any failure to deliver or
complete on any particular date or dates. We shall not in any event be liable
to compensate the customer in damages or otherwise for any non-delivery or late
delivery of goods or for any loss consequential or otherwise arising therefrom.
6.2 Templating and fabrication is not an exact science and slight tolerances in
both overhangs and thickness may be observed, an industry standard 2 – 5mm
tolerance is allowed for each measurement. However, QuartzStarr or the
Fabricator appointed by QuartzStarr will endeavour to the best of their ability
to keep these tolerances to a minimum.
6.3 If a Customer wishes to change the template/fitting date, a minimum of 24
hours notice shall be given directly to the appointed Fabricator by Quartzstarr
otherwise the Customer shall be liable to pay a charge £200 for
re-booking/cancellation by the Customer on the day.
6.4 We do not undertake to deliver or collect any load over road or ground
which in our judgment is considered to be unsuitable. If a vehicle used for
performing our contract with any Customer delivers or collects a load to or
from a place situated off the public highway the Customer is to be solely
responsible for any damage or accident and is to indemnify usefully in respect
7. Payment terms:
7.1 In order to
buy the material (slabs) 50% deposit is required upfront at the time of order
confirmation and must reach our account atleast 24 hours before the agreed date
of templating. Balance or remainder payment of 50% MUST be made 24 hours before
the proposed date of installation. Once the funds transferred by the Customer have
been cleared, Customer shall then be advised of the exact date of Installation
and an approximate time frame with a 4 hour window.
7.2 If the sale is for cash all accounts are due and be cleared by the Customer
before the goods are unloaded from the delivery vehicle on the day of installation
and to be noted, before any of the processes of installation commences.
7.3 We reserve the right to refuse to execute any
order or contract if the arrangements for payment or the Customers credit are
not satisfactory to us. In the case of non-payment of any account when due or
in the case there shall be any fault or refusal on the part of the Customer to
take due delivery of any goods or materials or in the case of death, incapacity,
bankruptcy or insolvency of the Customer or where the Customer is a limited
Company in the case of liquidation or the appointment of a receiver, then the
purchase price of all goods and/or work invoiced and/or delivered by us to the
customer to date shall immediately become due and payable from the Customer to
us and in addition we are to have the right to cancel every contract made with
the Customer or to suspend or continue delivery of goods and materials at our
option without prejudice to our right to recover any loss sustained. Interest
at the rate of 5% per annum above the bank base rate shall be payable in
respect of all sums outstanding.
8. Data Protection
8.1 As Quartzstarr
are only Suppliers, for the purpose of fulfilling the requirements of your
Worktop and/ or Splashback, your Personal Details i.e. your Full Name,
Telephone Number, Email Address, Home Address/ Site Address will be shared with
the Fabricator appointed by QuartzStarr in relation to Templating, Fabrication,
Supplying, Delivering and the Installation of your worktop.
8.2 After Quartzstarr have prepared a Quote for the Customer and once the same has been accepted by the Customer thereby leading to an instruction, QuartzStarr shall provide the Customer with details of the Fabricator and vice versa i.e. the Fabricator shall be provided with all details of the Customer including Full Name, Telephone Number, Home/ Site Address, Email address etc. Once the Fabricator has booked the Date of Template for the Customer, any queries or concerns in relation to the worktop arising thereafter from the point of Templating through to Installation or for any After-Care (including any damages caused to goods during delivery, or damages due to the mobility of goods during transit from the Fabricator’s delivery vehicle to the Customers’ Kitchen or any such damages caused by the Fabricator to any part/ aspect/ element of Customer’s property or premises – indoors or outdoors, shall be discussed or addressed directly with the Fabricator.
8.3 In all
cases, where the Customer would request samples to be sent by post, Customers’
details such as Full Name, and Home/ site Address/ Email address shall be
shared with the Stone Suppliers responsible in sending samples to the Customers.
* All Prices
above are VAT Ex.